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Cornell Hospitality Quarterly Journal

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publication venue for

Exploring the Impact of Social Media on Hotel Service Performance: A Sentiment Analysis Approach 2015
Exploring the Impact of Social Media on Hotel Service Performance: A Sentimental Analysis Approach 2015
An Analysis of One Star Reviews and Responses in the Lodging Industry 2013
An Analysis of One-Star Online Reviews and Responses in the Washington D.C. Lodging Market 2013

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